Re: Media Errors

Thu Jun 18, 2020 5:50 pm

I had the same experience with a 3 month old mini LF.

Sent the body to Arri NY to have the following issues addressed:
"Replaced the CDVF print and the micro coax 40 pin cable.
Replaced both coax-lemo connectors for SI-0005."

George at Arri NY was very helpful and got the camera back quickly but I do hope that this gets resolved and others can avoid this issue.
Brian Hanson
 
Posts: 4
Joined: Fri Apr 13, 2018 12:45 am

Re: Media Errors

Wed Jul 01, 2020 8:48 pm

Dear Keidrych,

good to hear, glad we sorted it out.

Cheers,
Jan
Jan Heugel
Application Engineer
Jan Heugel
 
Posts: 395
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany

Re: Media Errors

Mon Jul 20, 2020 1:07 am

Well my 5 month old Mini LF just came down with the same issue. Basically it won't record at all and is giving all the same errors. I was told to send it to Burbank for evaluation where it should arrive Tuesday. I inquired with support about getting a loaner or a replacement but they did not respond to the request. I know another guy in town that just got his and he is having the same issue already. Mine happened in prep before a 2 day shoot. Not good.

I heard Arri has halted production and shipping of the Mini LF due to this issue. Is this true?
jakecamera
 
Posts: 24
Joined: Tue Oct 17, 2017 4:56 am

Re: Media Errors

Mon Jul 20, 2020 6:16 pm

Frank the head of arri service got into contact with me. They are trying to find the issue. They will take care of me for upcoming shoots. He seemed very sincere and I appreciate the call.
I’ll update my situation here as it progresses.
jakecamera
 
Posts: 24
Joined: Tue Oct 17, 2017 4:56 am

Re: Media Errors

Tue Jul 21, 2020 4:30 pm

Dear Jake,

I heard Arri has halted production and shipping of the Mini LF due to this issue. Is this true?


We've halted production of ALEXA Mini LF due to supply chain issues caused by the Corona pandemic. This also affects our repairs of ALEXA Mini LF.

Cheers,
Jan
Jan Heugel
Application Engineer
Jan Heugel
 
Posts: 395
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany

Re: Media Errors

Fri Jul 24, 2020 7:14 pm

Sad to report the same error as others have experienced. On the Mini LF's first commercial shoot in Los Angeles we experienced Error #138 and Error #100. The production lost about 2 hours worth of shooting time while we tried everything possible to get the camera to shoot. Swapping power sources (both 24v and 14v), cards, shooting formats etc. We would hit errors between 20secs to 1min into a take. We were shooting in a remote location in Malibu otherwise we would have swapped out bodies vs trouble shooting. Somehow we were able to shoot on a card that didn't trigger the error but lost several takes in the process. Needless to say a nightmare and trust in the camera/manufacturer has been shaken to the core.

I have been in touch with ARRI USA and things seem to be moving slowly due to COVID etc. They have provided the option of a backup body that I can use while the the issue is being sorted. Waiting to hear on an estimated repair time before sending in my body.

I have spent several hours trying to work through figuring out where the error stems from and how to consistently trigger the error. My efforts are logged here https://www.notion.so/Alexa-Mini-LF-31396-Error-138-faf365cf43594f20a67e1e72917618ce.

So far, there doesn't seem to be a specific thing that triggers it. What does seem to help the problem is formatting the Codex Compact Card in the computer using the Codex Device Manager software. This seems to 'reset' the card better than the camera body formatting can and errors become a lot less frequent. I'd love to hear from others experiencing this issue to see if the Codex Device Manager formatting works for them.

I'd also request ARRI to issue some guidance regarding the issue as it may be wider spread than we think. Obviously camera bodies have been sitting in rest due to world events but as things start ramping up, issues will start tripping up productions as they use these cameras. Having some sort of guidance on best practice or how to recover from the error would be helpful while this is being sorted.
rasa.partin
 
Posts: 1
Joined: Sat Jul 18, 2020 8:03 am

Re: Media Errors

Sat Jul 25, 2020 2:16 pm

Hello, I just experienced this media issue with my Mini LF. I tried reformatting the media and rebooting the camera. No luck so far. I also already sent Arri Service an email with the logfiles. I'm wondering if a factory reset or firmware downgrade can fix this.

These are the error messages:
- Recording start failed. (#137)
- Media reliability is at risk due to write interrupt. Please backup data and erase media. (#195)
- Recording stopped unexpectedly. (#138)
- Connection to recording media is not working properly. Please try re-inserting. (#100)
- Camera has restarted due to a technical problem. (#200)
donfrasco
 
Posts: 7
Joined: Wed Apr 08, 2020 9:04 am

Re: Media Errors

Sat Jul 25, 2020 5:14 pm

What i'm experiencing is similar to your situation. I read your notes on the notion link. Hoping this gets sorted out soon!

rasa.partin wrote:Sad to report the same error as others have experienced. On the Mini LF's first commercial shoot in Los Angeles we experienced Error #138 and Error #100. The production lost about 2 hours worth of shooting time while we tried everything possible to get the camera to shoot. Swapping power sources (both 24v and 14v), cards, shooting formats etc. We would hit errors between 20secs to 1min into a take. We were shooting in a remote location in Malibu otherwise we would have swapped out bodies vs trouble shooting. Somehow we were able to shoot on a card that didn't trigger the error but lost several takes in the process. Needless to say a nightmare and trust in the camera/manufacturer has been shaken to the core.

I have been in touch with ARRI USA and things seem to be moving slowly due to COVID etc. They have provided the option of a backup body that I can use while the the issue is being sorted. Waiting to hear on an estimated repair time before sending in my body.

I have spent several hours trying to work through figuring out where the error stems from and how to consistently trigger the error. My efforts are logged here https://www.notion.so/Alexa-Mini-LF-31396-Error-138-faf365cf43594f20a67e1e72917618ce.

So far, there doesn't seem to be a specific thing that triggers it. What does seem to help the problem is formatting the Codex Compact Card in the computer using the Codex Device Manager software. This seems to 'reset' the card better than the camera body formatting can and errors become a lot less frequent. I'd love to hear from others experiencing this issue to see if the Codex Device Manager formatting works for them.

I'd also request ARRI to issue some guidance regarding the issue as it may be wider spread than we think. Obviously camera bodies have been sitting in rest due to world events but as things start ramping up, issues will start tripping up productions as they use these cameras. Having some sort of guidance on best practice or how to recover from the error would be helpful while this is being sorted.
donfrasco
 
Posts: 7
Joined: Wed Apr 08, 2020 9:04 am

Re: Media Errors

Sat Jul 25, 2020 11:08 pm

donfrasco wrote:Hello, I just experienced this media issue with my Mini LF. I tried reformatting the media and rebooting the camera. No luck so far. I also already sent Arri Service an email with the logfiles. I'm wondering if a factory reset or firmware downgrade can fix this.

These are the error messages:
- Recording start failed. (#137)
- Media reliability is at risk due to write interrupt. Please backup data and erase media. (#195)
- Recording stopped unexpectedly. (#138)
- Connection to recording media is not working properly. Please try re-inserting. (#100)
- Camera has restarted due to a technical problem. (#200)


I had the same fault and tried downgrading the firmware and a factory reset, neither worked. My Codex cards work fine on my replacement LF body, so i doubt it is anything to do with the Codex cards themselves. This is a hardware issue with the LF. I have also heard of more MINI LF's recently with the same error via other forums. It would be much appreciated if Arri could provide an update on what they believe is causing this issue and whether it can be fixed indefinitely via a repair. It is very concerning shooting with a camera that can succumb to a fault that renders it unusable.
Keidrych Wasley
 
Posts: 3
Joined: Wed Apr 29, 2020 12:25 pm

Re: Media Errors

Wed Jul 29, 2020 3:22 pm

Hello all,
if the camera shows one of the messages ‘Recording stopped unexpectedly #138’ or ‘Camera has restarted due to technical problem #200’ it needs to be sent to the nearest ARRI service center.
If the camera shows the message ‘Connection to recording media is not working properly #100’ it can sometimes be resolved with a reboot. If the message persists, it needs to be looked at by an ARRI service center.
Unfortunately, there is no way to solve this issue on set. Please get in contact with an ARRI service center if one of these error messages should appear. Click here to find the next ARRI service center.

Best regards, Fred
Frederic Merten
Product Management Camera Systems
Frederic Merten
 
Posts: 29
Joined: Thu Nov 26, 2015 11:49 am
Location: Munich, Germany

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