"Software Error Occurred" - Process 22 died unexpectedly

[nickeverett]

We have a persistent error with one of our Alexa Mini bodies on set yesterday that we haven't managed to resolve yet.

The camera displays the error message: "A software error has occurred. Reboot camera." Checking the log file shows "Process 22 died unexpectedly (1). Errno=3" before each software error message. (Firmware v5.2.17)

What is process 22? Other than re-installing firmware or switching to a new body - is there a fix available?

Thanks

[Jan Heugel]

Dear Nick,

please send the Logfile and a User Setup File to our service or us (digitalworkflow@arri.de), we need more info to further investigate the issue.

If possible describe what happened, how you recorded etc...

Thanks,
Jan

[lukewheldon]

We've just had the same message. What was the issue here? Do we need a new body?

[Jan Heugel]

Dear Luke,

phew, I can't recall.
Please get in touch with service to check your log files.

Cheers,
Jan