Codex XR problem

Wed Nov 14, 2018 10:36 am

I have a lot of XR card for Alexa Xt broken. Some of them only 1 year. Is there any way I can fix it in the reasonable cost.
rattakarn
 
Posts: 5
Joined: Wed Mar 29, 2017 8:58 pm

Re: Codex XR problem

Wed Nov 14, 2018 11:32 am

Hi there,

I'd suggest contacting Codex directly; https://codex.online/support-request

Regards,
Igor
Igor Barbosa
 
Posts: 21
Joined: Wed Mar 23, 2016 3:07 pm
Location: London

Re: Codex XR problem

Thu Nov 15, 2018 3:47 pm

Hi rattakarn,

where did you get the drives? If you got them less than one year ago, they are still under warranty.

Best
Oliver
Oliver Temmler
Product Manager Storage Media
ARRI Munich
Oliver Temmler
 
Posts: 46
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany

Re: Codex XR problem

Tue Nov 20, 2018 7:16 pm

Thanks Oliver,
I bought them April 2017. I wish the XR Card should work last longer.
rattakarn
 
Posts: 5
Joined: Wed Mar 29, 2017 8:58 pm

Re: Codex XR problem

Mon Nov 26, 2018 6:19 pm

Our ARRI Rentals have a few hundred of those drives, and they have been quite reliable for several years already. If you have many problems, please also have your camera checked! It's possible that the drive receptacle is somehow damaged.
Oliver Temmler
Product Manager Storage Media
ARRI Munich
Oliver Temmler
 
Posts: 46
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany

Return to ALEXA Classic, XT, SXT and LF