CFast cards not recognized after SUP 5.2 update

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Harry Clark
Posts: 14
Joined: Fri Apr 19, 2019 2:10 pm

Hi there... I just wanted to post a follow up.
Arriflex requires a certain threshold of continuous write speed from these cards (I think we all knew that already) so cfast cards meant for use in our cameras are built and tested to a certain spec.
It seems as if somehow a batch of "lesser" rated cards got mixed in early shipments of the Amira, and while they may work fine, performance can also be erratic. The SUP I installed now "filters" them out. One of my cards seems to be from this batch.
Oliver was kind enough to connect me directly with a supervisor at Sandisk, and I'm currently awaiting a new card.
If you post here, Oliver and Guenter do read and pay attention. They have been pretty active offline getting this resolved for me.
Cheers,
Harry
caran
Posts: 1
Joined: Wed Apr 06, 2022 6:58 pm

good day, have same problem, do any have answer? :(



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Oliver Temmler
Posts: 66
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany
Contact:

Please update to the latest SUP. https://www.arri.com/en/technical-servi ... p-overview
Next, please check if the media you are trying to use are actually supported. There are two custom ARRI versions of CFast cards running on special firmware. Their retail counterparts unfortunately are not supported. You can find a list here: https://www.arri.com/en/camera-systems/ ... -2-0-cards
Oliver Temmler
Product Manager Storage Media
ARRI Munich
blakeadam
Posts: 1
Joined: Sat May 14, 2022 3:39 pm

I finally did the update last week and discovered one of my cards will give me the very same error message.
Was there ever any resolution to this.


I wanted to post this last week but have not been on the board in awhile.
I suspect some of the older accounts were deactivated.

Steinco Industrial Solutions, Inc.
Oliver Temmler
Posts: 66
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany
Contact:

blakeadam wrote: Sat May 14, 2022 3:48 pm I finally did the update last week and discovered one of my cards will give me the very same error message.
Was there ever any resolution to this.

I wanted to post this last week but have not been on the board in awhile.
I suspect some of the older accounts were deactivated.
Steinco Industrial Solutions, Inc.
Please insert the card into the camera, then export the camera log file to a USB drive from the INFO screen.
Send the log file to your ARRI service center or just service@arri.de and ask them why the card is marked invalid, if it really is a supported model.
Oliver Temmler
Product Manager Storage Media
ARRI Munich
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