Can't install Look Library license file

General Discussion
Locked
andrewdp
Posts: 7
Joined: Tue May 24, 2016 3:12 am
Location: Los Angeles, CA
Contact:

I just updated my Amira to 5.0. I purchased the look library license key, and placed it in the folder on the USB stick. When I go to install the license, it appears greyed out and can't be selected. I confirmed it was not previously loaded, as the library won't show up in the LOOK section of the camera.

Thank you in advance,

Andrew
Andrew Huebscher
IATSE 600 DP
Los Angeles
Guenter Noesner
Posts: 17
Joined: Mon Nov 23, 2015 6:13 pm
Location: New York

Andrew,

The LOOK LIBRARY is only compatible with the AMIRA Premium or the ALEXA Mini. I assume you have the AMIRA Premium.
The look library license has to be placed in the LICENSES folder, not in the LOOK FILES folder.
You can add individual looks to your favorites one by one by selecting the wheel, then ADD, then select LOOK LIBRARY, then select a LOOK and the density.
Let us know if the problem still persists.
Best,
Guenter
andrewdp
Posts: 7
Joined: Tue May 24, 2016 3:12 am
Location: Los Angeles, CA
Contact:

Hi Guenter,

I have the Premium license, and the Look Library license is in the license folder. Please advise on next steps.

I tried emailing support@arri.com twice, but I received a "Undeliverable" email back both times.

Thank you,

Andrew
Andrew Huebscher
IATSE 600 DP
Los Angeles
Guenter Noesner
Posts: 17
Joined: Mon Nov 23, 2015 6:13 pm
Location: New York

Andrew,
you have the wrong email.
Please use "service at arri dot com"
Jan Heugel
Posts: 516
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany
Contact:

Or go to...

https://www.arri.com/support/technical_ ... pportForm/

That delivers an email to the same address.

Cheers,
Jan
Jan Heugel
Application Engineer
Locked