Alexa XT. E: System error and ACOM: No such device

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AndyMc
Posts: 2
Joined: Wed Jul 06, 2022 10:58 am

I have an issue will an Alexa XT.
Once I leave the 3.2K resolution and go into 2K, HD or Highspeed the camera gets an error and is not able to record anymore on the installed card. Only a reboot and then card format helps. I’ve tried several cards (CFast and SxS) and always have the same issue
3.2K everything is fine – all the available codecs and framerates work wine. But anything in 2K or HD makes the camera crash. Live info is then “E: System error and ACOM: No such device”
Can anyone help?
Jan Heugel
Posts: 441
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany
Contact:

Dear Andy,

I'm very late to the party here - I hope gou already got in touch with ARRI Service and the could fix your problem?

Kind regards,
Jan
Jan Heugel
Application Engineer
AndyMc
Posts: 2
Joined: Wed Jul 06, 2022 10:58 am

Problem fixed by Arri Service UK
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