Hi-5 camera control license issue

General discussion
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gimjang
Posts: 1
Joined: Sat Nov 19, 2022 12:00 pm

Hi all.
I apologize for my poor English, hope you understand

I have a Hi-5, and try to RED Camera control license activation. but It Kees failing.

I Move purchased file from the ARRI license shop to HI-5, I can see file (_RED.lic) in license install menu of Hi-5
and then, select the file -> 'Import Failed' Message appears.
I try to both SD Card + Reader and USB stick, but it was same result.
I use the SD, USB made in 'Prepare USB Medium (fat32 format)' of Hi-5 menu
I succeeded in applying recent firmware 1.2.0 with the same media and method
I keep the folder, directory rules (ARRI -> HI-5 -> LICENSES -> _RED.lic) and I had successful experienced WCU-4 license activation


Do you have any experiences or solutions?
ARRI-ECS-Service-Team
Posts: 11
Joined: Mon Jan 30, 2023 12:36 pm

Dear gimjang,

Unfortunately in november there was a problem with our License-Server.
If you still haven't received a new license file yet, please send us an email (mailto: service@arri.at ) including your HW-info file.

We can provide your license within minutes.

all the best,
Daniel
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