Alexa plus sensor issue

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Ho Ching Hei
Posts: 1
Joined: Sat May 27, 2023 11:22 am

Hi,
My Arri Alexa Plus is suddenly producing corrupted images, kind of like false color image to the evf, all sdi outputs and the actual recorded footage. It was fine before and not damaged or dropped or anything like that. Thank you for your help in advance
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Jan Heugel
Posts: 516
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany
Contact:

Dear Ho,

I have not seen such an analog/PAL looking image from any ALEXA, please contact our Service Team via https://www.arri.com/en/technical-servi ... e-requests. They will ask for log-files, if you can attach these to your request please do so.

Kind regards,
Jan
Jan Heugel
Application Engineer
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