Temperature Increase Warning

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BagOfStops
Posts: 2
Joined: Fri May 03, 2024 10:06 pm

I'm on a show with 3x Alexa35's. The original "A" Camera body was constantly flashing the orange/yellow "Temperature Increase Warning." Always orange/yellow, never red (so no actual error code, just the warning flash).

It would flash on and off for a second all day once every 1-2 minutes.

We exchanged the body for a new one. The new body is doing the exact same thing. Enabling "Hide Messages" does not get rid of it. Turning "Side Info Left" to off does not get rid of it.

Our "B" and "C" camera bodies do not do this. The "B" and "C" bodies are on SUP 1.2.0. Both the original "A" body as well as the new replacement are on SUP 1.2.1.

I noticed yesterday (May 2) a new SUP 1.2.3 became available, but the temperature increase warning is not mentioned in the release notes as something patched or as a known error.

Has anyone else experienced this? It's really annoying, especially because the error also appears over SDI to everyone at our video villages and offsite streaming.
BagOfStops
Posts: 2
Joined: Fri May 03, 2024 10:06 pm

Adding some more information to this:

- All of our cameras are set to "Rec Low" fan setting.

- Both the "A" Body (that displays this warning 1000 times per day) and the "B" Body (that has never shown this warning) are hovering at a sensor temperature between 38-40°C. This is while shooting on stage where the ambient temperature is roughly 10°C.
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