Alexa 35 stuck at boot

[gladyspreslar]

Hello,
Urgent problem. We are on set and the camera boots but only the logo on viewfinder and colored bars can be seen in the VF. Everything is disconnected as well.

[Andreas Berkl]

Hi gladyspreslar,

this could be a faulty viewfinder cable, viewfinder or camera.

Is the side-display (camera left) showing something meaningful? If so, enable Wifi in the "gear symbol" menu and try connecting to the webremote. If you get a connection and can control the camera this would suggest an issue with the viewfinder/vf cable.

Did you try with a different viewfinder, VF cable and on both coax-press connectors (front and rear)?

If neither webremote nor the side display work as expected, I am afraid the camera has to be sent to the next service station.

Hope this helps.

[gladyspreslar]

Thanks for your answer. I got it.

[Andreas Berkl]

Hi gladyspreslar,

> I got it.

does that mean the issue is solved? If so, please let other users and us know what you did.

Thanks a lot!

[gladyspreslar]

Hi gladyspreslar,

> I got it.

does that mean the issue is solved? If so, please let other users and us know what you did.
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Thanks a lot!

My problem was solved.