Alexa Mini freeze up after loading a specific LDA

[patrikrams]

Hi,

recently I have discovered a bug in Alexa Mini SUP 5.4.13. When I loaded an internal LDA ARRI Master Macro 100mm, the WCU-4 instantly lost connection with the camera and all camera buttons stopped working including REC button. I thought it was an issue with the particular camera, so we switched the body to another one, but same thing happened. So I'm assuming that the problem affects all Alexa Mini cameras with this SUP.

So please ARRI Tech guys, take a look on that.

THX

[Jan Heugel]

Dear Patrik,

to further investigate your case and reproduce the error, please supply ALL logfiles to us via eMail: digitalworkflow/at/arri.de.

Kind regards,
Jan

[patrikrams]

Dear Jan,

Unfortunately this happend few weeks ago on a job. I’m not able to provide any log files anymore.

[Jan Heugel]

Hmm too bad. Log files are generally helpful to understand whole the scope of what happened.
Anyhow, In your case we were able to recreate the issue.
We already posted it to our bug-tracker.

Thank a lot,
Jan

[patrikrams]

Good to hear Jan, happy to help.

All the best,

Patrik.