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Sensor boot error
Posted: Fri Jan 13, 2023 7:45 pm
by Jeffabby
I am getting a sensor boot error on a classic I recently got. What trouble shooting can I do?
Re: Sensor boot error
Posted: Mon Jan 16, 2023 7:51 am
by Andreas Berkl
Dear Jeffabby,
I assume you get the error with every boot. Can you confirm the camera image looks in a way "broken"?
There is a small chance the camera issues false alerts. If so, you can momentarily ignore the message - provided the image is as it should be.
In the long run however I would suggest to get in touch with your nearest ARRI service station and supply them with the logfiles of the camera for a first analysis.
Best regards,
Andreas Berkl
Re: Sensor boot error
Posted: Wed Jan 18, 2023 10:04 pm
by Jeffabby
There is no image using any of the sdi's the sensor looks to be in good shape.
Re: Sensor boot error
Posted: Wed Jan 18, 2023 10:07 pm
by Jeffabby
I did a factory reset which completes in green and reloaded most recent update which fails for asoc in red
Re: Sensor boot error
Posted: Wed Jan 18, 2023 10:16 pm
by Jeffabby
How do I retrieve log files ? Can i get a previous firmware ?
Re: Sensor boot error
Posted: Thu Jan 19, 2023 11:02 am
by Jan Heugel
Dear Jeffabby,
so you say there's no image on any of the SDI-Outs or there is an image (=Sensor is visually working fine)?
I'm not sure reinstalling the SUP would help in your case, since it its an error emerging from a part of the camera and it is not related to booting/operating system functionality.
Get in touch with ARRI service and have them look at your logfiles.
To get log files:
- Put in a SD card (4GB or smaller)
- MENU > SYSTEM > SD Card > Format & Prepare (if the SD card is new and was not used in ALEXA before)
Send the latest logfile to ARRI Service.
Kind regards,
Jan