sup update key is missing #161 on ALEXA 35

[polorental]

Hello, I am trying to install update 2.0.1 on my Alexa 35 and when it starts to install I get the message sup update key is missing #161, I have tried downloading it again in case there is a corrupt file and this message keeps appearing ; Does anyone know how to fix it so I can update my camera?

[Jan Heugel]

Hi Polorental,

did you copy the license (*.lic-file) to the LICENSES folder on the usb-stick with the firmware file in the SUP folder?

A35_2.0.1_updatezip_content.jpg

A35_usbdrive_folders.jpg

Cheers,
Jan

[Andreas Berkl]

In addition to Jan's reply: When you come i.e. from SUP 1.2.0, the message #161 is irritating, you have to do a sequential update from 1.2.0 to 1.3.0 and then to the final version.
In case you are already on SUP 2.0.0, the update to 2.0.1 should work. Then probably not the license file got corrupted but the actual SUP 2.0.1.

Also make sure to use an exFAT formatted USB stick.

Best regards

[IlaHaley]

In addition to Jan's reply: When you come i.e. from SUP 1.2.0, the message #161 is irritating, you have to do a sequential update from 1.2.0 to 1.3.0 and then to the final version.
In case you are already on SUP 2.0.0, the update to 2.0.1 should work. Then probably not the license file got corrupted but the actual SUP 2.0.1.

Also make sure to use an exFAT formatted USB stick.

Best regards

As you said, I just updated to 2.0.1 and it worked again. Thank you.

[Andreas Berkl]

We are always glad to help!