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Urgent HELP needed -- Can't log into my Arri account

Posted: Sat Sep 08, 2018 11:14 am
by Joachim Heden
Dear Admin etc.

I urgently need to update our Alexa Mini to SUP 5.4 but I can't log into my Arri account, AND the "reset password" function does NOT work -- I've tried from several different browsers over several hours, and there is no reset password info sent to the e-mail associated with the account.

What's going on?

HELP!

Kind regards,

Joachim

Re: Urgent HELP needed -- Can't log into my Arri account

Posted: Tue Sep 11, 2018 10:07 am
by alentner
Dear Joachim,

please write an mailwith your login mail address to service@arri.de
I will have a look at it.

best wishes

Alex