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Codex XR problem
Posted: Wed Nov 14, 2018 10:36 am
by rattakarn
I have a lot of XR card for Alexa Xt broken. Some of them only 1 year. Is there any way I can fix it in the reasonable cost.
Re: Codex XR problem
Posted: Wed Nov 14, 2018 11:32 am
by Igor Barbosa
Hi there,
I'd suggest contacting Codex directly;
https://codex.online/support-request
Regards,
Igor
Re: Codex XR problem
Posted: Thu Nov 15, 2018 3:47 pm
by Oliver Temmler
Hi rattakarn,
where did you get the drives? If you got them less than one year ago, they are still under warranty.
Best
Oliver
Re: Codex XR problem
Posted: Tue Nov 20, 2018 7:16 pm
by rattakarn
Thanks Oliver,
I bought them April 2017. I wish the XR Card should work last longer.
Re: Codex XR problem
Posted: Mon Nov 26, 2018 6:19 pm
by Oliver Temmler
Our ARRI Rentals have a few hundred of those drives, and they have been quite reliable for several years already. If you have many problems, please also have your camera checked! It's possible that the drive receptacle is somehow damaged.
Re: Codex XR problem
Posted: Sat Feb 08, 2025 8:59 pm
by Malinda
Hi rattakarn,
Didi you find a solution regarding the XR cards issue.