Codex XR problem

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rattakarn
Posts: 7
Joined: Wed Mar 29, 2017 8:58 pm

I have a lot of XR card for Alexa Xt broken. Some of them only 1 year. Is there any way I can fix it in the reasonable cost.
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Igor Barbosa
Posts: 26
Joined: Wed Mar 23, 2016 3:07 pm
Location: London

Hi there,

I'd suggest contacting Codex directly; https://codex.online/support-request

Regards,
Igor
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Oliver Temmler
Posts: 70
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany
Contact:
Contact Oliver Temmler

Hi rattakarn,

where did you get the drives? If you got them less than one year ago, they are still under warranty.

Best
Oliver
Oliver Temmler
Product Manager Storage Media
ARRI Munich
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rattakarn
Posts: 7
Joined: Wed Mar 29, 2017 8:58 pm

Thanks Oliver,
I bought them April 2017. I wish the XR Card should work last longer.
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Oliver Temmler
Posts: 70
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany
Contact:
Contact Oliver Temmler

Our ARRI Rentals have a few hundred of those drives, and they have been quite reliable for several years already. If you have many problems, please also have your camera checked! It's possible that the drive receptacle is somehow damaged.
Oliver Temmler
Product Manager Storage Media
ARRI Munich
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Malinda
Posts: 3
Joined: Thu Aug 03, 2023 3:00 pm

Hi rattakarn,
Didi you find a solution regarding the XR cards issue.
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