Hi,
I own an Amira with premium licence, and I just wanted to update it from 5.2 to 6.1, but I have the message "SUP update key is missing" while I download and put the .sup AND the .lic on the USB key... Anybody can help please ?
Thanks !!!!
Problem with software update
-
Andreas Berkl
- Posts: 79
- Joined: Thu Nov 26, 2015 6:35 pm
- Location: Munich, Germany
- Contact:
Hi Jeldora,
both SUP and the license file have to be in the appropriate folders SUP and LICENSES of the USB stick.
If these folders do not (yet) exist, insert the USB stick into the camera and navigate to MENU > MEDIA > PREPARE USB MEDIUM.
In case you still get the message, there is always a (small) chance that one or both of the files somehow got corrupted. Re-download from our Website and try again.
Hope this helps!
Best regards, Andreas Berkl
both SUP and the license file have to be in the appropriate folders SUP and LICENSES of the USB stick.
If these folders do not (yet) exist, insert the USB stick into the camera and navigate to MENU > MEDIA > PREPARE USB MEDIUM.
In case you still get the message, there is always a (small) chance that one or both of the files somehow got corrupted. Re-download from our Website and try again.
Hope this helps!
Best regards, Andreas Berkl
--
Andreas Berkl
Digital Camera Specialist ARRI
Andreas Berkl
Digital Camera Specialist ARRI