the camera suddenly turns off for no apparent reason

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SprunkiRetake
Posts: 2
Joined: Fri May 30, 2025 4:42 am
Location: https://sprunki-retake.lol

Hello everyone,

I just bought the ALEXA Mini LF camera about 2 months ago, but recently encountered a rather annoying problem. When I turn on the camera and start recording, sometimes the camera suddenly turns off for no apparent reason. I tried resetting and checking the power source but still can't fix it. Has anyone encountered a similar situation or knows how to handle it? I look forward to receiving help from everyone.

Thank you very much!
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Jan Heugel
Posts: 573
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany
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Dear sprunkiretake,

please draw a logfile from the camera and get in touch with ARRI Service (service@arri.de), they will be able to diagnose the issue.
Best is to make the log file right after the issue occurred, and note the time.

Cheers,
Jan
Jan Heugel
Application Engineer
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SprunkiRetake
Posts: 2
Joined: Fri May 30, 2025 4:42 am
Location: https://sprunki-retake.lol

yes thank you very much!
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