Alexa 35 Power Cutoff Issues

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luqburr
Posts: 1
Joined: Mon Jun 09, 2025 4:13 pm

Has anyone ever had issues with A35 B-Mounts cutting out early? Specifically, I have a set of 150wh Core Helix Max B-Mounts that have been cutting out between 60-40%. I haven't had time just yet to do in depth testing but I wonder if this is a battery issue or some type of camera compatibility issue. The batteries have been updated but I'm still experiencing power cutoff issues. This issues happens both with and without powered accessories attached to the Alexa 35.
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Simon Duschl
Posts: 43
Joined: Tue Apr 26, 2016 2:58 pm
Location: Munich

Hello, this could be related to a battery issue or camera issue, but without deeper investigation it's hard to say. Could you please get in touch with ARRI Service via E-Mail: service@arri.de
Please send a camera log file and your steps you did before the issue occured.
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