SDI output signal loss

[Josh Stafield]

Hi,

I've had a lot of problems with SDI output. Often when first attaching a monitor or if changing recording resolution, the signal disappears. Signal reappears if you switch between clean and processed in the menu. Both clean and processed work but you need to switch between them to get the signal going.

Is this a known issue?

Cheers,

Josh

[Adam Howden]

Yes I've come across this as well, very frustrating when you're under the pump on set.

[Christoph Gschloessl]

Hello,
The SDI stability has been improved with SUP4. Please update your camera if you are running with a previous SW packet.
Should the error occur again after SUP4 was installed than please contact service@arri.de and provide logfiles and details on what configuration the error has happend and what action was done immediately before the error has happened.