Hello all,
I need assistance to finda a solution.
All four mini LF cameras and wcu-4 are on the last update. But I have strange problem with one camera, I tried four wcu-4 units to conect to camera but it won't.
It is in something like power on loop, all the time wcu is restarting it self. But when I try with others cameras like Alexa 35, and Alexa mini everything is OK.
Arri HI 5 working properly, only is problem with wcu-4.
I tried on every radio channel, change the region, factory reset on every unit and camera, update to latest firmware. I talked with other guys from the industry but they did not see this problem.
In the attachments I have upload the image
Thanks in advance.
Stefan
WCU - 4 won't connect on Alexa Mini LF
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StefanMatic
- Posts: 1
- Joined: Thu Apr 13, 2023 11:19 am
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ARRI-ECS-Service-Team
- Posts: 18
- Joined: Mon Jan 30, 2023 12:36 pm
Hi Stefan,
sorry for the late reply, you can also contact us at service@arri.de for fast response from our expert-team.
Usually this can happen if a corrupted LDA file is being used, or in some setups it can be caused by lenses using cooke/i protocol.
For inspection you can send us your LDA files via email for inspection.
As a workaround:
- if cooke/i protocol lens was used -disable Lens mount, use LDA file
- if LDA file was used, look in the camera menu - ECS - Lens table and remember which file caused the problem, then clear LDA file.
The fastest way is to create a new LDA file, then save and use it instead. You can send us the LDA file for analysis.
all the best
sorry for the late reply, you can also contact us at service@arri.de for fast response from our expert-team.
Usually this can happen if a corrupted LDA file is being used, or in some setups it can be caused by lenses using cooke/i protocol.
For inspection you can send us your LDA files via email for inspection.
As a workaround:
- if cooke/i protocol lens was used -disable Lens mount, use LDA file
- if LDA file was used, look in the camera menu - ECS - Lens table and remember which file caused the problem, then clear LDA file.
The fastest way is to create a new LDA file, then save and use it instead. You can send us the LDA file for analysis.
all the best
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Tristan
- Posts: 1
- Joined: Wed Jan 10, 2024 10:46 am
Hello,
I have the same problem, with our Alexa Mini LF (all of them), WCU-4 (all of them too) and Zeiss Supreme Prime.
If I change only of the items of the configuration (like an Alexa 35, a SXU-1 or an Hi-5, or another optic like Cooke e/) it works perfectly.
All of the cameras and accessories are in the latest SUP.
Do you have any idea to fix that ?
Tristan.
I have the same problem, with our Alexa Mini LF (all of them), WCU-4 (all of them too) and Zeiss Supreme Prime.
If I change only of the items of the configuration (like an Alexa 35, a SXU-1 or an Hi-5, or another optic like Cooke e/) it works perfectly.
All of the cameras and accessories are in the latest SUP.
Do you have any idea to fix that ?
Tristan.
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ARRI-ECS-Service-Team
- Posts: 18
- Joined: Mon Jan 30, 2023 12:36 pm
Hello Tristan,
this problem most likely occurs only with the combination of a corrupted LDA file and the WCU-4.
Delete and recreate your LDA file or use a workaround mentioned in the previous answer.
If the problem still persists after trying before mentioned solutions, please contact us directly at service@arri.de
all the best
ECS Service Team
this problem most likely occurs only with the combination of a corrupted LDA file and the WCU-4.
Delete and recreate your LDA file or use a workaround mentioned in the previous answer.
If the problem still persists after trying before mentioned solutions, please contact us directly at service@arri.de
all the best
ECS Service Team