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Alexa 35 sound issue

Posted: Wed Oct 18, 2023 9:22 pm
by Celesteo
Hello,

We are shooting with the Alexa 35 and we have noticed a sound coming from the body that's different from the fan usual noise. Higher than that.
It's a problem for the sound crew when we are doing close up shots.
Do you know what it could be and if it's fixable or not ?
Thx
(I can send a record if necessary)

Re: Alexa 35 sound issue

Posted: Thu Oct 19, 2023 7:01 am
by Andreas Berkl
Hi Celesteo,

since there are no other moving parts in the camera, what you describe probably suggests there is a damage of the fan“s bearing. I am afraid there is nothing for you to do but to send the camera to the nearest service station.

Best regards,
Andreas Berkl

Re: Alexa 35 sound issue

Posted: Thu Jan 11, 2024 4:58 am
by deepbrails
Hello.
I also think the main problem is a damage of the fan's bearing. Have you replaced it yet?