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sup update key is missing #161 on ALEXA 35
Posted: Mon Oct 07, 2024 3:44 pm
by polorental
Hello, I am trying to install update 2.0.1 on my Alexa 35 and when it starts to install I get the message sup update key is missing #161, I have tried downloading it again in case there is a corrupt file and this message keeps appearing ; Does anyone know how to fix it so I can update my camera?
Re: sup update key is missing #161 on ALEXA 35
Posted: Mon Oct 07, 2024 3:57 pm
by Jan Heugel
Hi Polorental,
did you copy the license (*.lic-file) to the LICENSES folder on the usb-stick with the firmware file in the SUP folder?
A35_2.0.1_updatezip_content.jpg
A35_usbdrive_folders.jpg
Cheers,
Jan
Re: sup update key is missing #161 on ALEXA 35
Posted: Mon Oct 07, 2024 4:47 pm
by Andreas Berkl
In addition to Jan's reply: When you come i.e. from SUP 1.2.0, the message #161 is irritating, you have to do a sequential update from 1.2.0 to 1.3.0 and then to the final version.
In case you are already on SUP 2.0.0, the update to 2.0.1 should work. Then probably not the license file got corrupted but the actual SUP 2.0.1.
Also make sure to use an exFAT formatted USB stick.
Best regards
Re: sup update key is missing #161 on ALEXA 35
Posted: Thu Jan 09, 2025 12:14 pm
by IlaHaley
Andreas Berkl wrote: Mon Oct 07, 2024 4:47 pm
In addition to Jan's reply: When you come i.e. from SUP 1.2.0, the message #161 is irritating, you have to do a sequential update from 1.2.0 to 1.3.0 and then to the final version.
In case you are already on SUP 2.0.0, the update to 2.0.1 should work. Then probably not the license file got corrupted but the actual SUP 2.0.1.
Also make sure to use an exFAT formatted USB stick.
Best regards
As you said, I just updated to 2.0.1 and it worked again. Thank you.
Re: sup update key is missing #161 on ALEXA 35
Posted: Thu Jan 09, 2025 1:38 pm
by Andreas Berkl
We are always glad to help!