Camera reseting to World when I change batteries.

[adrian vedder]

My camera keeps reseting it's wifi status to World instead of USA (In this case my preference) every time I change a battery, which is quite annoying if it's being used with a cell phone, since the phone won't recognize the wifi in that setup.

Is there any way to fix this?

[Oliver Temmler]

Please try re-installing the current SUP. That sometimes resolves the issue.

[Jan Heugel]

Dear Adrian,
I conducted a quick test on your problem by setting WIFI to different countries each time and running a "shutdown - remove battery - wait 10s - reattach battery and boot again" cycle. The camera always woke up with the previous setting.

As Olli mentioned the firmware, which version are you on?

Best,
Jan

[adrian vedder]

Yeah I just did a factory reset and SUP reinstalling. Currently at the 4.1.7 version (Which seems to be the current one). Still not working.

Everything else remains as I left it. Like if I assign functions to the camera buttons or choose a specific setup for the camera, it will remember those things. It will remember everything but the wifi setup.

Any guesses? It's frustrating cause I don't have the viewfinder, so I can't just go to the field and bring the iPhone and that's it. I gotta bring the ethernet cable and the laptop everywhere, which is super clumsy.

[Jan Heugel]

Dear Adrian,
my colleague at ARRI Service did some digging - turns out we had this issue before and there's a fix.
Get your camera to the nearest ARRI Service facility, they will fix it for free.

Kind regards,
Jan

[adrian vedder]

Jan, do you know where's the nearest Arri facility in Mexico??

[Jan Heugel]

Dear Adrian,

get in touch with our Burbank Offices, they'll be able to evaluate what's the quickest solution for you and knwo whom to contact in Mexico.

Here you'll find their phone number:
http://www.arri.com/support/technical_s ... a_systems/

[adrian vedder]

Thanks!